Background

Organizations experience a lot of challenges because of their operations. Individual will on occasion exploit the organization often take advantage of limited surveillance to cover up their failings or even enrich themselves with the belief that there is none the wiser and that no harm has been done! Some of these nefarious activities include but are not limited to:

• CORRUPT activities – bribery; solicitation; facilitation; fraud; embezzlement or misappropriation of funds
• DANGEROUS activities – health violations; safety incidents; environmental violations;
• ILLEGAL activities – abuse of office; bid rigging; statutory & regulatory violations
• UNETHICAL activities – breach of trust; Conflicts of interest; malicious information leaks
• IRREGULAR activities – policy violations; procedure violations can cause leakages and spawn fraudulent activity

An individual in such a position will often take extreme measures to prevent their wrong-doing from being detected. This will in the case of injury to external third-parties involve deterring or blocking the affected parties from access to relevant authorities within the organization. In cases where internal parties are affected such individuals will often resort to swearing others to secrecy under heavy handed intimidation or blackmail.

The nature of nefarious activities that can occur are very broad in nature and will depend on the nature of your organizations operations and mandate. In close to 100% of these cases, there is someone in the know who would, as a good citizen, like to speak up and expose the wrongdoing while being adequately protected.

Globalization

In this day and age of globalization and digital networks, malfeasance can occur anywhere affecting customers, suppliers, contractors located anywhere in the world. This is where Whistleblower Services comes in! We can assist your organization to setup a web portal for reporting of such instances that is available online from any location throughout the globe.

Our systems can also be used for obtaining generic feedback on:

• PERFORMANCE FEEDBACK – 360^o feedback; Peer-to-peer feedback; 3rd party feedback
• COMPLAINTS – Improper behavior; short-comings; Service Level Agreement (SLA) Failures

In Open organizations focused on information sharing, there is low likelihood of reports resulting in retaliatory actions. These represent less than 2% of organizations world-wide. The vast majority of organizations are fairly closed and inward looking and tend to have systemic gaps that are filled in by behavioral norms as defined by the organizational culture.

Implementation

To implement an effective reporting system, it is necessary to provide sufficient organizational support. This will include assessment of the current reporting systems; review of current policies and procedures; testing understanding of current policy, procedures and processes; and testing acceptance of the current reporting systems.

We shall then recommend the best possible installation option for you. In large organizations e.g. government with wide operations and broad external linkages there is often a strong case for the use of a full system install and full support. In medium companies with narrower and most likely localized operations e.g. local manufacturers and distributors, we often recommend a limited support option. In the case of small companies the free option with limited support tends to be more suitable. Please check out an overview of the system’s capabilities.

The support options we provide range from Hosting Options; Server Installation; Portal Configuration; Portal Design (CSS); System Backup; Related Website; Case Management System; Training; Report Analysis/ Distribution; Reporting Centre; Maintenance Support; and Translation Services. Please review the various support options available that are available to you.

Please also feel free to contact us for more exact requirements that will help your organization become complaint.